Questions, answered plainly

No, but don't take our word for it. Before you deposit anything, check three things: where client money is held, whether a payout returns to the method you paid with, and whether every cost is named before you confirm. All three are answered on this page, and you can hold us to them.

It can be, if the platform is transparent and the amount you invest is one you can afford to have at risk. Client deposits here are held separately from company funds with regulated payment partners, but that doesn't remove market risk, a position can lose value, and no honest platform will claim otherwise.

Yes. A payout returns to the same method you deposited with, normally within one business day once identity checks are complete. You don't need to explain why you're withdrawing.

Orders are routed through partners operating under CIRO and OSC rules for Canadian clients. Ask your analyst which partner covers your account and for its licence details before you deposit, any licence can be checked in the public register yourself.

From a commission on completed trades and from paid training, and from nothing else. We take no share of your deposit and we don't earn when a position loses. Every commission is shown before you confirm.

You can open and fund your account starting at C$350. You're free to add more to your balance as your plan grows and your confidence builds.

AI tools scan the market for patterns and generate trading signals that your analyst reviews. The analyst then decides whether each signal fits your goals and risk profile. You approve or decline each recommendation before anything happens - the final call stays with you.

Yes. Request a withdrawal at any time from your account dashboard. Funds return to your chosen payment method, subject to standard bank processing times - usually a few business days.

Your capital is at risk, and investment values can fall as well as rise. This is why your analyst builds asset allocation and diversification into your portfolio - to help cushion volatility. Losses can happen, and you could get back less than you put in.

Your analyst guides you through strategy, portfolio construction, and market timing. They explain each move, handle the technical analysis, and respond when you have questions. You never feel alone or left guessing.

Yes. Client funds are held in segregated accounts and are not used for company operations. This separation is a core compliance requirement and protects your capital.

You can invest in stocks, ETFs, GICs and other Canadian-listed securities. Your analyst recommends the mix that matches your timeline, goals and appetite for volatility.

Roots Casual Clothing is regulated by CIRO and the OSC. We meet national standards for financial conduct and cybersecurity. You can verify our regulatory status through official watchdog databases.

Withdrawal requests are processed within one business day. Funds then travel through your bank's payment network, typically arriving within 3-5 business days depending on your institution.

Members consistently praise the transparency and support. People say they like that every decision is explained, their capital is visible on the account statement, and the team responds quickly. Real trading, real results, real explanations.

Log in via the trading platform with your registered email and password. We use two-factor authentication to keep your account secure. If you forget your password, use the account recovery option on the login page.

Absolutely. Talk to your analyst anytime your goals or situation change. You can rebalance asset allocation, adjust your risk profile, or move to a different strategy. Your plan stays flexible.

You need C$350 to open an account, which is the minimum deposit. It is set low on purpose so you can start small and add to your portfolio later.

Use the Sign in page with the email and password from registration. If it is not recognised, reset your password or contact support to get back into your account.

A government photo ID and a recent document showing your address, such as a utility bill or bank statement issued within the last three months.